Customer Service Representatives (French + another European language)

17 Days Old

Permanent Vacancy - Customer Service Representative Location: Watford, WD18 (Hybrid) Duration: Permanent Salary: From £28,000 to £30,000 per annum Hours: Monday to Friday, 40 hours
Working hours are variable as this team work in shifts: 1 week: early shift 7:00-16:00 (3 days in office/2 from home) 1 week: late shift 9:00-18:00 (working from home)
The position is responsible for managing the order entry, cash process and delivery of products to a range of commercial customers across the EMEA region as well as dealing with calls and e-mails for technical emergencies and enquiries.
Responsibilities: Answer customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service Manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments Respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits ...
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Location:
Watford
Job Type:
FullTime
Category:
Customer Service & Support

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