Join to apply for the Customer Service Representative role at Liberty Global

Join to apply for the Customer Service Representative role at Liberty Global

Get AI-powered advice on this job and more exclusive features.

Believ: ABOUT US

At Believ, formerly known as Liberty Charge, we’re committed to sustainable transport being accessible to everyone. We’re a Charge Point Operator (CPO) on a mission to create the UK’s most reliable electric vehicle charging network that doesn’t cost the earth and leaves no one behind. Providing equitable access to electric vehicle charging, and achieving cleaner air for all, is at the heart of the Believ mission. We work closely with local authorities and businesses to deliver reliable, high quality charging networks at pace, at scale and at zero cost.

Believ: ABOUT US

At Believ, formerly known as Liberty Charge, we’re committed to sustainable transport being accessible to everyone. We’re a Charge Point Operator (CPO) on a mission to create the UK’s most reliable electric vehicle charging network that doesn’t cost the earth and leaves no one behind. Providing equitable access to electric vehicle charging, and achieving cleaner air for all, is at the heart of the Believ mission. We work closely with local authorities and businesses to deliver reliable, high quality charging networks at pace, at scale and at zero cost.

We offer all the advantages of being a scale-up business, but with the added security and long-term backing from well-known parents - Liberty Global (who also own our delivery partner, Virgin Media O2) and Zouk Capital (who manage the Government’s Charging Investment Infrastructure Fund).

You’ll be joining this exciting journey at the start of our scale-up phase, and working with us to hit the ambitious targets our shareholders have set. You’ll become part of a passionate and supportive team in a fast-paced, dynamic and result-driven environment.

About The Role

As the Customer Service Representative, you will be central to ensuring electric vehicle (EV) drivers have a great experience when they use our network of public charge points.

You will act as second-line support, resolving escalations from our outsourced call centre or direct queries from the customers (EV drivers) themselves via email or our back-office ticketing system.

Your (soon-to-be) expertise in our products and services will allow you to resolve many queries quickly and efficiently. For more complex cases, you’ll also work closely with other members of the Consumer Team to investigate back office or software issues and often work closely with our Network Operations Team to resolve any network faults. At other times queries and feedback may require further escalation to our 3rd party software support partners, or to other teams within Believ. The role will therefore involve working across a range of parties to understand the root causes of problems, improving our processes and ensuring customer satisfaction.

You Will Be Responsible For The Following

• Act as a second line escalation point, ensuring timely and accurate resolution of customer issues via phone or email.
• Manage and process tickets raised by customers and call center agents.
• Conduct essential administrative and operational tasks, including issuing RFID cards, handling GDPR-related requests (e.g., account deletions), and monitoring outstanding payments.
• Work closely with internal teams and external partners to ensure swift resolution of customer-impacting issues.
• Creating and maintaining standard operating procedures to enhance efficiency.
• Being a brand ambassador of Believ, ensuring all customer interactions reflect professionalism and adhere to GDPR regulations.
  
  

• Excellent written and verbal communication skills
• Strong people skills
• Care deeply about the customer and delivering a great service
• Natural troubleshooter with strong problem-solving skills
• Highly organised and calm under pressure, adhering to the Service Level Agreements (SLAs) set by the company
• Exhibits resilience, patience and understanding
• At least 2 years experience within a customer facing role at a consumer focused company
• Always act in a GDPR compliant manner
• Familiarity with CRM systems (e.g. Hubspot or Salesforce etc.) and ticketing tools desirable
• Technical understanding of EV charging networks desirable or just a willingness to learn
  
  

• Competitive salary and bonus scheme
• 25 days’ annual leave, plus the usual 8 UK Bank Holidays and the option to purchase up to 5 additional days per year*
• Access to wellbeing and mental health benefits such as the Calm app, personal medical insurance, critical illness cover, dental, optical & travel insurance, income protection and life assurance
• Pension contribution matched up to 10%
• Access to our car benefit scheme and cycle to work scheme
• Access to our online learning platform to continue to develop and grow your career with us.
• 24 hours a year Volunteer Time Off to support causes that are important to you
• Virgin Media / O2 discounts and offers
• Access to VIP Arena Suites at the O2 Arena (London) and First Direct Arena (Leeds)
• Enhanced parental leave policies
• This perk can only be availed for the following calendar year by employees who started before 1st December
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Telecommunications

Referrals increase your chances of interviewing at Liberty Global by 2x

Get notified about new Customer Service Representative jobs in London, England, United Kingdom.

Guest Relations Executive - Guest Relations - Jumeirah Carlton Tower

London, England, United Kingdom 2 weeks ago

Guest Relations Executive - Guest Relations - Jumeirah Carlton Tower

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 18 hours ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 6 days ago

Harrow, England, United Kingdom 6 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 days ago

Guest Services Assistant - Service One - Jumeirah Carlton Tower

Kensington And Chelsea, England, United Kingdom 3 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Battersea, England, United Kingdom 2 hours ago

London, England, United Kingdom 1 week ago

Telephone Customer Service - Mercedes-Benz of Dartford

Dartford, England, United Kingdom 3 weeks ago

London, England, United Kingdom 4 days ago

Ealing, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Customer Service Agent (Flexible Part-Time), London, UK

Battersea, England, United Kingdom 3 hours ago

TikTok LIVE - Global Customer Service Operations Manager

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Staines-Upon-Thames, England, United Kingdom 2 weeks ago

Hammersmith, England, United Kingdom £15.00-£15.00 4 days ago

Marlow, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Telephone Customer Reservations - Mercedes-Benz

Dartford, England, United Kingdom 1 month ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.