Customer Service Officer

New Yesterday

Customer Service Officer Chichester £25,000 35 hours per week, Monday to Friday 9:00 to 5:00 pm Hyde is looking to recruit an inbound Customer Service Officer. Hyde is one of the UKs leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community. As a Customer Service Officer, you will be working within our demanding call centre as the first point of contact for our customers. You will be expected to manage a high volume of demanding and challenging inbound telephone calls, ensuring a speedy resolution and a satisfied customer. Responsibilities Acting as a first point of contact for customers. Handling up to 50-60 demanding telephone calls daily. Referring specialist and complex enquiries to relevant teams. Providing a great customer service across all communication platforms. Meeting or exceeding KPIs / targets. Buildi...
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Location:
Chichester, West Sussex
Salary:
£24,000
Job Type:
FullTime
Category:
Customer Service & Support

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