Customer Service Coordinator
New Today
Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and Field Service Engineers. Manage service requests, schedule maintenance and repairs, and coordinate parts logistics. Handle escalations and ensure timely, customer-focused resolutions.
Operational Support & Logistics
Support internal teams with tools, parts and transport logistics Resolve courier and supply chain issues to maintain service continuity Collaborate with global logistics and planning teams to optimise service delivery
Contract & Billing Execution
Administer service contracts and manage non-contract service activities Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier / customer onboarding Manage purchase orders, payables and dispute resolution in alignment with compliance standards
Cross-Functional Collaboration
Partner with legal, tax and compliance teams to ensure regulatory alignment Contribute to continuous improvement initiatives, ERP system enhancements and data integrity efforts Support transformation projects that enhance operational efficiency and customer satisfaction
Qualifications & Requirements: Experience in a high-volume, customer-centric environment. Background in service coordination, logistics, billing, or contract administration. Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP). Strong communication, organizational, and analytical skills. Proactive problem-solver with a continuous improvement mindset. Strong stakeholder engagement and relationship-building capabilities. Ability to adapt in a dynamic, regulated environment. Experience in healthcare, med tech, or other regulated industries is advantageous.
TPBN1_UKTJ
- Location:
- United Kingdom
- Job Type:
- FullTime
- Category:
- Customer Service