Customer Service Assistant

New Yesterday

Love people and a great atmosphere? Join our theatre team as a Customer Service Assistant, welcoming audiences and delivering excellent service on our bars before shows and during intervals. As a Customer Service Assistant, youll welcome our diverse audiences, deliver excellent customer service, and help create a safe, friendly, and enjoyable environment for everyone who visits.

About the Role

Job Purpose The Customer Service Assistants engage with our diverse Theatre audiences, delivering an excellent customer experience in a welcoming, helpful and consistent way whilst ensuring compliance to all safety regulations. Key Task Areas Customer Experience Comply with the Cores experience standards to provide an excellent customer service for every customer. Ensure the Theatre remains clean, hygienic and is immaculately presented at all times. Conduct safety checks and security checks as instructed. Understand that customers have questions and be knowledgeable about the theatre, retail operation and current productions in order to answer them. Proactively direct customers to the auditorium, toilets and bars. Proactively help customers in need of assistance. Resolve minor complaints or issues referring more serious matters to the Customer Service Management Team. Conduct ticket checks, help customers locate their seats and seat latecomers quickly and discreetly at the times prescribed. To assist customers who have had an accident or who become unwell; seeking the assistance of trained first aiders. Health and Safety Participate in all required safety and security training and drills. Participate in and comply with arrangements laid out in the Companys Health and Safety Policy and other related method statements, risk assessments and polices. Participate in and comply with arrangements laid out in the Theatres Fire Risk Assessment and Evacuation Plans including training and rehearsal drills. Participate in the theatres cleaning and sanitising procedures. Retail Prepare bar and retail point of sale positions in line with hygiene and merchandising standards. Proactively sell retail products to customers, with the goal of improving the customers experience. Make customers aware of any current promotions at the time of sale. Prepare any pre-ordered items or drinks. Be fully knowledgeable about the entire range of products on sale. Ensure that service areas, equipment, cellars and stock rooms are clean and hygienically sanitised. Participate in all stock control processes; stock rotation, stock counting, stock deliveries. Additional Responsibilities: Promote and adhere to the organisations culture and values. To support in creating a safe, pleasant, respectful and productive work environment setting an example of positive professional standards. To be aware of and adhere to any legislative requirements consistent with the overall duties of this post, with particular regard to Health and Safety policies and procedures, General Data Protection Regulations and Equal Opportunities. To be aware of and adhere to policies and procedure related to Lone Working. To be aware of and adhere to policies and procedure related to Safeguarding. To be available to work evenings and weekends to include Friday & Saturday nights and Bank Holidays as these are the core operating times. To undergo relevant training and development required by the Customer Experience Manager and wider organisation. To carry out any other tasks that will, from time to time, be allocated by the Line Manager Title on an ad hoc or continuing basis You must be aged 18+ years due to the required sale of alcohol Full job description available on our website This role is no guaranteed hours, working flexibly to include evenings and weekends as required to support busy periods to ensure the successful delivery of shows. Closing Date: 22nd January 2026 Interviews: 27th and 29th January 2026

Requirements

Essential Experience: Experience of working face to face with diverse audiences Experience at working in an engaging and welcoming manner Essential Knowledge/Qualifications: Understanding of, and commitment to, live performance Health & Safety Essential Skills Excellent communication/organisational / interpersonal skills Pro-active, can-do and passionate attitude Ability to meet deadlines and work under pressure Desirable Experience: Direct Sales and experience of up-selling in a busy environment Visual display and merchandising Working with EPOS systems Desirable Knowledge/Qualifications: Food & Hygiene Certificate

TPBN1_UKTJ
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Location:
Gb
Job Type:
FullTime
Category:
Customer Service

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