Customer Service Agent

8 Days Old

Your new company
One of the UK's most recognised hardware brands, trusted by architectural ironmongers, builders' merchants, and major DIY retailers for several decades. The company is known for delivering next‑day nationwide service and for its commitment to high‑quality products, exceptional people, and outstanding customer experiences.As part of a global group that is a market leader in access solutions, the business offers the stability, innovation, and career opportunity that comes with being part of a forward‑thinking international organisation.
Your new role
As a Customer Service Advisor, you'll play a key role in delivering an excellent service across all communication channels. You'll be the voice of the brand, ensuring every interaction supports customer satisfaction and contributes to continued sales growth.Your core responsibilities will include:

Processing customer orders quickly and accurately to support seamless warehouse dispatch.
Providing detailed product and service information to assist customers with confidence.
Resolving queries and problems efficiently, ensuring every issue is fully addressed.
Achieving and continuously improving both personal and departmental KPIs.
Updating and maintaining accurate customer account information.
Building strong, positive relationships with customers and internal sales teams.
Supporting Managed Account Customers through various systems.What you...
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Location:
Kingstown
Salary:
£12 - £14 /hour £12.53 / hour
Job Type:
FullTime
Category:
Customer Service & Support

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