Customer Service Specialist The Launch Group are currently recruiting for Customer Service Specialists to deal with inbound Universal Credit Queries. This is role is home based. Hourly Wage: £12.71 per hour / £24,785.50 per annum Location: Remote Working (Applicant’s must reside in South Tyneside to be eligible for home working) Contract: Permanent Hours: 37.5 hours per week Shifts: Monday – Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 ) NO WEEKEND or BANK HOLIDAY WORKING ________________________________________________________________________________ About TP: TP is a leading global digital business services company, founded in 1978 and headquartered in Paris, France. It specializes in outsourced customer experience management, offering services like AI-powered customer support, technical assistance, and data analytics. TP operates in over 170 countries, supporting hundreds of languages for various brands. Job Description: As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers, such as below: * You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and more. * Strong verbal and written skills with the ability to show attention to detail. * Ability to establish excellent customer relationships in a fast-paced environment. * A can-do attitude with the ability to interact with lots of different people. * Customer Service experience is advantageous however full training will be provided. * Ability to work within a fast paced, challenging and rewarding environment. Employee Benefits: * Refer-A-Friend earns up to £1,200 for you. * Monthly Wellbeing Webinars. * Dedicated Employee Experience Progress