Customer Service Advisor

New Yesterday

Guest Services Executive | Hybrid | SW London | £25,000 + Commission

Gecko Travel Recruitment are thrilled to be working with this award-winning cruise company based in London who are looking for a Customer Services Executive to join their team on a permanent basis.

The Role:

As Customer Services Executive, you will be responsible for handling all pre- and post-cruise inquiries and correspondence from guests via telephone, email, or letter. You will have Previous experience working within a Customer Services environment and a proven track record in exceeding guest expectations.

Minimum 12 months experience working in a Guest Service role within the travel industry is essential to be considered for this role.

You Will Have:

* Ensuring a high standard of guest service and communication is consistently delivered

* Handling enquiries via telephone, letters and email

* Demonstrating a sense of urgency and prioritising correspondence as required

* Ensuring all information provided is completely accurate and fully addresses the guest's questions during every interaction

* Investigating and resolving all complaints promptly and fairly, following company processes and industry guidelines, to achieve the best possible outcome for both the guest and the business

Additional Info:

* Salary circa £25,000 plus commission and incentives

* Hybrid working model after initial training period of approximately 2 months

* Flexibility to work shift patterns between the hours of 08:00am and 8.00pm

* 5 days out of 7 on a rotational basis including weekends

* Weekends can be worked from home

* Generous annual leave entitlement

* Private health insurance and other fantastic company benefits including gifts on your birthday and anniversary of joining

Apply with your CV quoting GTR1849

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Location:
Wimbledon
Salary:
£25,000 - £60,000 /annum
Job Type:
FullTime
Category:
Leisure/Tourism

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