Customer Service Advisor

New Today

Customer Service Advisor Permanent Ipswich/hybrid Closing date - 10 April
2026
Who we are:
Were not just talking about making a difference, were making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. Youll be joining our teams of practical doers, future thinkers and business champions. Were enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.
About the role:
Our Customer Service Advisors are at the heart of our business
part of an amazing team who are helping to enable a zero carbon, lower cost energy future by changing the way organisations generate, source and use energyand we want you to be part of that!
Were helping our customers through our decarbonisation solutions, including electric vehicle charging, and the supply of renewable electricity, and our customers need us to deliver an incredible customer experience as part of their net-zero journey. Youll be a first point of contact for our customers, both responding to queries and proactively managing their accounts
so youll build some fantastic relationships and feel a real sense of achievement from your work.
A trusted advisor, youll cover the end-to-end customer lifecycle. That means everything from making welcome calls, to resolving issues, to dealing with invoicing and payments, to spotting opportunities toyou name it, youll do it
so plenty of variety. Boredom is not an option!
Who were looking for:
You dont need to have worked in customer services before (but great if you have)
whats more important to us is that youve got a natural desire to give create a great experience for people. Youll want to make a difference, youll want to resolve issues, and youll want to exceed expectation.
Its likely youll enjoy taking ownership of things
you love getting the job done! Youre proactive, organised, and adaptable
a self starter and a great team player.
And it goes without saying youll be a strong communicator and relationship builder.
Rewards and benefits:
As you help us to shape the future, weve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role youll get: - A discretionary bonus depending on company performance - Private Healthcare - SAYE (Sharesave): discretionary scheme from time to time - Personal accident cover - Group personal pension plan where well pay up to 10% - Holiday 25 days plus bank holidays - Reimbursement of the cost of your annual membership of one relevant and appropriate professional body
Were committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing whats right for the future. With Drax you can shape your career and a future for generations to come.
Together, we make it happen.
At Drax, were committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. Find out more about our approach here. Talk to us about flexible working!
How to apply:
Think this roles for you? Click the apply now button to begin your Drax journey. If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If youd like to have a confidential chat to discuss the role in more detail, please email This role
does not offer
Skilled Worker visa sponsorship or visa-related support. Applicants must have the valid right to work in the United Kingdom for the duration of the employment without the need for employer sponsorship. We reserve the right to close roles early when the particular role and / or location has had sufficient applications.
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Location:
Gb
Job Type:
FullTime
Category:
Customer Service

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