Customer Service Advisor

4 Days Old

Customer Service Advisor
Contract Type: Temporary
Start Date: April 27th, 2026
Contract Length: 6 months
Working Pattern: Full Time (Mon-Fri, 9 am - 5 pm)
Work Arrangement: 3 days per week from home
Location: Conveniently based in City Centre, Manchester, our office is just an 8-minute walk from Manchester Piccadilly train station and only 1 minute from Piccadilly Gardens tram station.
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you! Our client is seeking a dedicated Business Banking Telephony Advisor to join their dynamic team in the heart of Manchester.
Role Overview: As a Business Banking Telephony Advisor, you will be the first point of contact for business banking customers, providing outstanding support for a variety of inquiries. Your role is vital in helping businesses operate confidently and efficiently.
Key Responsibilities:
Handle inbound calls from Business Banking customers with professionalism, empathy, and efficiency. Strive for strong First Point of Contact (FPOC) resolutions to enhance customer satisfaction. Utilize business banking platforms to guide customers effectively through their inquiries. Encourage customers to use digital and self-service channels, boosting their confidence in available tools. Ensure compliance with risk, regulatory, and process standards while maintaining fair customer outcomes.Essential Skills:
Customer Experience: A passion for delivering inclusive outcomes for all customers, including vulnerable individuals. Digital Confidence: Proficient in using digital tools and willing to adapt to new technology to support customer journeys. Resilience & Adaptability: Ability to thrive in a high-volume, fast-paced telephony environment. Communication: Clear and confident verbal communication, with strong active listening and effective objection-handling skills. Problem Solving: Capable of analyzing complex business queries and resolving issues effectively. Knowledge of financial crime and Anti-money laundering legislation is an advantage, or background in Know Your Customer or Customer Due Diligence checks. Our Commitment: By joining our client's Business Banking Telephony function, you will play a key role in shaping the future of banking services for UK businesses. The organization values a culture that promotes inclusion and diversity, ensuring every colleague can make a positive impact.
What We Offer:
Weekly Pay: Convenient online payslips. Annual Leave: Enjoy an annual leave allowance of 31 days per year. Employee Assistance Programme: Access to support whenever you need it. Eyecare Vouchers: Plus access to the Boost Benefits program for discounts on shopping, services, and attractions. Smart Spending App: Manage your finances easily. Workplace Pension Scheme: Secure your future with our pension plan.If you are ready to take the next step in your career and make a difference in the world of business banking, we want to hear from you! Apply now to become a Business Banking Telephony Advisor and help us support businesses in their journey to success.
Exciting opportunities await - don't miss out!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Location:
Manchester, Greater Manchester
Salary:
£14.4 /hour
Job Type:
FullTime
Category:
Customer Services

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