Looking for a role where you can make a real difference to customers every day? Join us as a Customer Service Advisor and become the first point of contact for customers calling our SSCL Customer Service Hub. Youll be helping people navigate processes and providing guidance no processing, just supporting callers with the right information. This is a full-time hybrid role, so youll work from home Monday to Wednesday and be in our Newport office Thursday and Friday. What youll be doing: Answering inbound calls and email queries within agreed service levels. Gathering and logging accurate information on client systems. Monitoring and progressing calls and emails to meet contracted service levels. Escalating issues to Subject Matter Experts or team leads when needed. Providing clear guidance and support to callers throughout their process. What youll bring: Strong customer-facing telephone and call handling skills. Ability to communicate clearly and professionally. Confidence in using client systems to lo...