Customer Service Advisor

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Customer Service Advisor

Salary £25,128 - £29,296 per annum

Location Barnstaple

Permanent, Full Time

Are you a team player and love working alongside colleagues throughout the business to deliver a first-class service to customers?

Are you a whizz at computers and can get up to speed on a variety of computer systems in no time?

Are you resilient and can keep a cool head under pressure, turning tricky situations into positive ones?

If so, this could be the role for you!

Werenow seeking aCustomer Service Adviser(37 hours per week)

someone to act as first point of contact for our customers, ensuring queries (whether that be by phone, in person, or email) are dealt with in a positive, professional, and helpful manner. You will resolve issues or effectively signpost customers to specialist teams and partner agencies, giving informed guidance on a variety of NDH services to include repairs, rent enquiries, anti-social behaviourqueriesand other housing related matters. No two calls or days are the same!

Werelooking for someone whois able tooffer advice and practical solutions to customers. Withstrong communicationskills and an excellent telephone manner,youllbe able to deal tactfully with a wide range of customers and always remain empathetic, calm, and courteous.

Youllhavea high levelof diplomacy skills to enable effective negotiations with both internal and external groups and bea strong teamplayer, able to positively contribute to team goals.

Your starting salary will reflect any direct experience you can bring, and astherellbe so much for you to learn, support and guidance will be provided to help you reach your potential through graduated salary increments up to a possible £29,296.

If this sounds like whatyourelooking for and you want the opportunity to make a difference to our customers lives, we want to hear from you!

North Devon Homes ispredominately anoffice-based, with a strong emphasis on team working and service delivery.

Due to the nature of the role, successful candidates willbe requiredto complete a basic DBS check.

Previousapplicants need not re-apply.

Closing Date: Friday 24 April 2026

09:00

Interviews: First stage interviews

Weekcommencing27 April 2026

We are proud to be aDisability Confident Employer. As part of this commitment, weoperatea guaranteed interview scheme for disabled applicants who meet theminimumcriteria for the role to which they have applied. Werequestthat all applications aresubmittedwith a completed Equality & Diversity Form.

The Company

North Devon Homes (NDH) is a registered charity providing affordable homes for people who need them. We are a housing association covering the North Devon district and have over 3,250 homes weare responsible for, providing accommodation to 10,000 total customers. TPBN1_UKTJ
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Location:
Gb
Job Type:
FullTime
Category:
Customer Service

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