Join a well-established Housing Association in a fast-paced and rewarding Customer Service Advisor role, supporting a busy Customer Contact Centre that sits at the heart of service delivery. This Customer Service Advisor position offers the opportunity to make a real impact, supporting residents, applicants, and external partners across a wide range of housing services including rents, repairs, and homelessness. As a Customer Service Advisor, youll be handling a variety of inbound and outbound enquiries while playing a key role in the Everyone Matters programme, ensuring customer data is accurate and up to date. This is an ideal opportunity for a Customer Service Advisor who thrives in a high-volume environment and is passionate about delivering excellent customer service. Wed love to hear from individuals with experience as a Contact Centre Advisor, Housing Customer Advisor, or those looking to step into a Customer Service Advisor role within housing or a similar environment.

As a Customer Service Advisor, you will be: Making high volumes of outbound calls to gather and verify customer information as part of the Everyone Matters programme Handling inbound enquiries via phone, email, text, and other channels in a professional and timely manner Having sensitive and supportive conversations to identify vulnerabilities and additional customer needs Delivering First Contact Res...