MMP Consultancy are seeking two experienced Customer Service Advisor's to work for a Social Housing Contractor, based in Harlow.

As a Customer Service Advisor specialising in damp and mould enquiries, you'll support tenants, log and track repairs and coordinate inspections to ensure cases are resolved quickly and professionally.

Key Responsibilities

Handle incoming damp & mould enquiries from tenants Log repairs, complaints, and updates accurately Coordinate inspections with surveyors and operatives Monitor case progress and provide regular updates to residents Escalate high‑priority or complex cases when required Maintain clear, compliant records and case notesSkills & Experience

Customer service experience (social housing/repairs preferred) Understanding of damp & mould processes Strong communication, organisation, and case management skills Confident using CRM systems and Microsoft Office Basic DBS required