Customer Service Advisor

New Today

Location: Horsham | Full-Time | Permanent | £26k + Commission + Benefits
Join one of the UK’s fastest-growing telecom providers and become the voice of exceptional customer care. At Telecom Acquisitions Ltd (TAL), we don’t just connect homes—we connect people with outstanding service.
About the Role
As a Customer Service Advisor, you’ll be the first point of contact for our valued customers, delivering friendly, efficient, and solution-focused support. Whether it’s a billing query, a technical hiccup, or a general question, you’ll handle it with confidence, clarity, and care.
This is more than just a call centre role—it’s an opportunity to build relationships, solve problems, and make a real difference in the customer journey.
What you will be doing
Handling inbound calls from customers with professionalism and empathy Resolving billing queries and explaining charges clearly and accurately Managing overflow calls from 1st line technical support, ensuring no customer is left waiting Responding to general enquiries about services, packages, and account details Handling complaints with tact and urgency, aiming for first-contact resolution Logging all interactions in our CRM system with precision and detail Collaborating with internal teams to escalate and resolve complex issues Contributing to service improvement by sharing customer feedback and insights
What we are looking for
A natural communicator with a warm, confident phone manner Previous experience in a customer service or contact centre environment (telecoms a plus!) Strong problem-solving skills and the ability to stay calm under pressure Tech-savvy and comfortable navigating multiple systems A team player with a proactive, can-do attitude Passionate about delivering a 5-star customer experience
Benefits
Competitive base salary and commission 25 days holiday increasing up to 30 days based on length of service and bank holidays Birthday leave 50% off broadband after probation and free after 2 years Local discounts in Horsham Salary sacrifice pension scheme Aviva Smart Health Death in service Regular team socials and recognition rewards
Ready to Join Us?
If you’re passionate about people, thrive in a fast-paced environment, and want to be part of a company that’s shaking up the telecoms industry, we’d love to hear from you
Apply
Location:
RH12 1EH
Salary:
£26,000 /annum
Job Type:
FullTime
Category:
Customer Services

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