Your role What you'll be doing

What We Need Corpay is currently looking to hire a Customer Service Advisor within our Fuelcard Company division. This position falls under our Fuel & Fleet Payments line of business located in Swindon, UK. In this role, you will be supporting and retaining customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach. In this role, you will be reporting to the TFC Team Leader.

How We Work As a Customer Service Advisor, you will be expected to work in an onsite environment. Corpay will set you up for success by providing:

Assigned workspace in office and home office setup

Company-issued equipment

Formal, hands-on training

Role Responsibilities The responsibilities of the role will include:

Build and develop positive relationships with all internal and external colleagues, suppliers and customers to ensure delivery of customer excellence whilst adhering to service level agreements.

Proactively promote and/or sell relevant products/services to ensure the ongoing development of our business relationship, where appropriate.

Manage all requests and queries, providing solutions and advice within the agreed service levels to ensure first class delivery as well as liaising with other areas of the business to fulfil customer requirements.

Handle all queries, whether telephone or email-based enquiries within the established best practice and department procedures, to the satisfaction of both the customer and the business.

Actively identify opportunities to improve service levels and propose solutions to enhance process efficiencies and contribute to service delivery levels.

Developing strong customer relationships with the Customer Management portfolio of customers to ensure value added service is delivered with profitable outcomes.

Act as a main point of call for Customer Management account closures by effectively handling objection calls and defending the fee model through card promotion, negotiation and referrals to Group companies.

Adaptable to help with project work, pilots and reviews as outlined by the Team Manager.

Qualifications & Skills

At least 12 months' sales and customer service experience in a related environment

Excellent telephone manner and keyboard skills coupled with strong communication, negotiation and closing skills

Be self-starter, tenacious, resilient and have a positive attitude at all times whilst being impervious to rejection

Benefits & Perks

4 X Life insurance

Pension scheme 5% employer contribution

Private Healthcare

25 days Holiday (plus Holiday Buy/Sell)

Access to benefits portal

Access to LinkedIn learning

Free onsite parking

Our Company & Purpose CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before. We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.

Empowering our people to share their experiences and ideas through open forums and individual conversations; and

Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.CORPAY.com or following CORPAY on LinkedIn.

Equal Opportunity/Affirmative Action Employer CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

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About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.