Job Type:
Permanent

Build a brilliant future with Hiscox

About Hiscox Customer Experience Centre

We are proud to be a leader in Specialist Insurance. In essence, we sell trust - a promise to be there if the worst happens, our role is to make insurance as easy as possible.

Famous for doing insurance better is one of our strategic drivers: We aim to provide an exceptional experience for our customers, ensuring they are well taken care of when they need us most. This commitment is how we continue to grow as a business.

You will be part of a diverse team, where you celebrate and support each other's successes.

What you will be doing

• Selling specialist home insurance to high-net-worth customers, having great conversations to understand their needs and requirements.
• Identifying opportunities to cross sell and up sell our personal line products, based on customers' needs.
• Speaking to existing customers and resolving their queries, through both phone and email.
• You will have individual targets, which you are accountable for achieving. These are balanced between sales, quality and customer satisfaction while managing your time.
• You will become an expert in our technical products and our IT systems
• Participating in weekly team meetings and huddles to discuss problem solving, as well as reviewing your individual and team performance.
• Working with other teams across the contact centre to provide good outcomes for our customers and Hiscox.
• Our trainers will spend 4 weeks helping you build your knowledge of our products and systems. The training is varied and includes online and self-learning. After training, you will move into an Academy to further strengthen your skills for another 4 weeks.

• 25 days holiday, (increasing after 3 years up to 28 days), with opportunity to buy up to 5 extra days holiday per year.

• 2 'Hiscox' Days - Take time off for birthdays, celebrations or family time, or to simply binge watch a new season of your favourite show

• £350 towards a gym or sports membership of your choice

• £300 festive hamper (choose from luxury food, premium wine or shopping vouchers)

• Simply Health Medical coverage

• Sharesave Scheme - allowing you to invest in Hiscox

• Pension, critical illness cover, life assurance

• Once fully trained and proficient in the role, you may have the opportunity to work up to 2 days a week from home.

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