Are you someone who thrives in a fast-paced environment, enjoys coordinating moving parts, and takes pride in keeping customers informed every step of the way?

A fantastic opportunity has arisen for a Customer Logistics Coordinator to join a well-established and growing business based in Crawley. This is a varied and hands-on role where you’ll sit at the centre of operations coordinating deliveries, liaising with hauliers, and ensuring a seamless customer experience from order to delivery.

This isn’t a typical customer service position. You’ll act as the key link between customers and transport providers, ensuring orders are delivered efficiently, on time, and with clear communication throughout.

The Role

Coordinating and booking transport with hauliers Keeping customers updated with delivery schedules and ETAs Proactively resolving delivery issues before they arise Handling transport-related queries via phone and email Liaising with sites to ensure smooth delivery operations Managing proof of delivery (POD) documentation and resolving discrepancies Checking order details, pricing, and purchase orders for accuracy Updating internal systems with order changes, notes, and comments Supporting the wider team with administrative duties and holiday coverThe Person

Prior experience in a logistics, transport, or coordination role Strong customer service and relationship management skills Excellent attention to d...