:We are seeking a skilled Customer Experience Supervisor to join our team. As a Customer Experience Supervisor, you will be responsible for leading the store team and providing excellent customer service.About the Role:This is an exciting opportunity to work in a fast-paced environment where you will be responsible for coaching and supervising our Customer Team Members, deputising for the Store Manager, and delivering great customer service.Key Responsibilities:Lead the store team and provide guidance and support to colleaguesProvide excellent customer service and handle challenging situationsDevelop and implement plans to improve customer experienceManage stock levels and maintain a clean and safe working environmentSupport the Store Manager with HR processes and dutiesRequirements:A genuine care for the needs of customers and membersThe ability to strike a balance between leading and supporting your teamGreat people skills and the ability to build positive relationships with customers and colleaguesStrong organisational and problem-solving skillsA desire to learn and develop leadership skillsBenefits:Full, paid training and development opportunities30% discount on all productsPension scheme with up to 10% employer contributions24/7 employee assistance serviceRotas shared three weeks in advance and accessible on your phoneInclusive Workplace:We want to build diverse teams and welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.Assessment Process:You will need to complete two online assessments as part of the application process. These tests will take around 20 minutes to complete.