Job Specification

Position: Customer Service Advisor Location: Birchwood, Warrington Hours: Part Time, Rotational shifts between 10:00 - 18:00 Monday- Friday Salary: £25,000 Pro Rata Contract: Permanent

HRGO are currently working on behalf of a client based in Birchwood, Warrington who are currently seeking Customer Service Advisors to join their vibrant and expanding contact centre team. If you are passionate about providing exceptional customer service and enjoy working in a dynamic and fast paced environment, then look no further. As a Customer Service Advisor within their contact centre, you will be first point of contact for their valued customers. Your primary responsibility will be to provide exceptional customer service and support across multiple channels including phone, email, and live chat. You will play a crucial role in ensuring customer satisfaction and maintaining their reputation for excellent service.

Duties:

Respond promptly and professionally to customer inquiries and complaints via phone, email, and live chat. Provide accurate information about products, services, and company policies to customers. Assist customers in resolving issues and finding appropriate solutions. Process returned goods and items for customers within agreed timeframes. Ensure customer complaints are handled effectively and escalated when necessary. Maintain a high level of knowledge about our products and services to effect...