Customer Delivery Team Leader - Technical Support Salary: £45,417 to £49,416 inclusive annual salary + up to 19.7 percent employer pension contribution. Hours: Permanent or Fixed Term, full-time (37 hours pw) Flexible working options (including hybrid) Job Ref: P2378 About the role Our client is seeking a motivated and experienced Customer Delivery Team Leader for our Planning Technical Services Team. They are looking for an experienced planning officer to lead all administrative functions across their Planning Technical Services. This is an exciting opportunity to play a critical role in improving efficiency and ensuring compliance with statutory requirements. As the Customer Delivery Team Leader, you will lead and manage the administrative functions, including overseeing planning validations, pre-planning applications, complaint handling, performance reporting, planning appeals, support hearings and the development of internal processes. You will manage projects and lead the team ensuring the effective delivery of administrative support across a range of Planning Services. Additionally, you will oversee the administration of planning systems and ensure efficient use of process management tools. Working closely with senior managers, you will drive continuous improvement and ensure s...