Customer Delivery Executive

If you care about social value - and you want a role where that care drives everything you do - read on.

£33,000 – £35,000 | Permanent | Hybrid (2–3 days in office) Albert Embankment, London 25 days holiday + bank holidays + your birthday off Private medical insurance | 6 paid volunteering days Annual learning budget | Pension matched to 5%

ABOUT THE COMPANY

Social Value Portal is the UK's market leader in social value measurement and reporting. Founded in 2014, the business helps organisations across the public, private, and voluntary sectors measure and maximise the social impact they create - using the gold-standard TOM System framework.

To date, the platform has helped unlock over £56bn of social value. The business is scaling globally, and they're building the team to match.

THE ROLE

As a Customer Delivery Executive, you'll be the day-to-day point of contact for public sector members using the Social Value Portal platform. Reporting to the Customer Delivery Manager, your job is to help members embed social value into their procurement processes — making sure they can measure, report, and communicate the impact they're delivering.

Success in this role means members who are confident, well-supported, and getting real value from the platform.

WHAT YOU'LL BE DOING

You'll:

• Train members and suppliers on the TOM System and Social Value Portal platform
  
• Support members to embed social value into their procurement and reporting processes
  
• Build and maintain strong relationships across a portfolio of public sector accounts
  
• Monitor usage and delivery metrics - flagging issues and driving improvement
  
• Extract and analyse platform data to produce social value reports for members
  
• Manage customer cases efficiently, keeping accurate records in the CRM
  
• Represent the voice of the customer internally, sharing feedback to improve the product
  

WHAT YOU'LL BRING

Essential:

• Proven experience in a customer-facing role, ideally within the public sector or social value space
  
• Working knowledge of social value principles or procurement frameworks
  
• Strong communication skills - written and verbal - with the ability to translate complex ideas clearly
  
• Experience working with a CRM system
  

Useful, not essential:

• Familiarity with the TOM System framework
  
• Experience with Salesforce
  
• Background in public sector procurement or contract management
  

BENEFITS & CULTURE

Financial: £33,000–£35,000 base salary (depending on experience), ethically invested pension matched to 5%, life assurance at 4x salary, enhanced parental leave.

Flexibility: Hybrid working - 2 to 3 days in the Albert Embankment office.

Development: Annual learning budget, plus access to the Social Value Academy. Six paid volunteering days per year.

Wellbeing: Private medical insurance, 24/7 Employee Assistance Programme (including face-to-face counselling), cycle to work scheme.

Leave: 25 days holiday plus UK bank holidays, your birthday off, and annual increases after 3 years' service.

WORKING ARRANGEMENTS

Location: Walworth Town Hall, SE17 1RS (Elephant & Castle)

Contract: Permanent | Full-time

Working pattern: Hybrid - 2 to 3 days in the office per week

INTERESTED?

Apply below, or if you'd like to know more before sending a CV, feel free to get in touch and we'll be happy to chat through the role. xrlawcv