Customer Coordinator

Warwick (Hybrid working)

12 Month Contract

Are you ready to embark on an exciting journey with our clients as they transform the Electricity Transmission System? Join a dynamic team in Central Region where your contributions will shape the future of energy connections! We are seeking a passionate and detail-oriented Customer Coordinator to support our connections process, working with a diverse range of stakeholders from traditional generators to innovative Hydrogen projects and large Data Centre connections.

As an Assistant Connections Engineer, your role will be pivotal in ensuring seamless connections for various customer groups. Your responsibilities will include:

Collaborate with Experts: Work alongside the Lead Connections Engineer, Customer Account Managers, and Power System Engineers to develop connection offers that meet customer needs within agreed timelines. Design Solutions: Use various design tools to create comprehensive connection solutions that outline scope, costs, and timelines while adhering to industry frameworks and internal governance. Support Stakeholders: Act as a Subject Matter Expert during the connections process, ensuring alignment on technical, commercial, and legal aspects while actively supporting Customer Account Managers and regional teams. Maintain Systems: Ensure that core systems utilized in the offer process remain updated and accurate. Drive Satisfaction: Enhance customer and stakeholder satisfaction through proactive engagement, transparency, and timely resolution of issues.

To thrive in this role, you should possess:

Customer & Stakeholder Management Experience: Proven track record of managing relationships and ensuring satisfaction. Electricity Transmission/Utilities knowledge (Preferred) Problem-Solving Skills: A knack for identifying challenges and influencing positive outcomes. Business Awareness: Understanding of relevant business processes and frameworks. Attention to Detail: Experience in a high-volume work environment with strong organizational skills.Why Join Us?

Be Part of a Transformation: Play a key role in an ambitious project that impacts the future of electricity transmission! Collaborative Environment: Work alongside talented professionals in a supportive and innovative atmosphere. Career Growth: Opportunities for learning and development as you enhance your skills and knowledge.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention