My client, a luxury and reputable brand within the industry are looking to recruit a Customer Care Manager, you'll be the voice of the customer within their business. You'll lead a small, dedicated team, resolve escalated issues, analyse feedback trends, and work cross-functionally to continually improve customer satisfaction. You'll play a key role in strengthening the brand reputation and delivering outstanding post-travel care.

Key Responsibilities * To manage the day-to-day operation of the Customer care function * To work with colleagues globally to align guests post travel experience * Provide strong situational management skills day-to-day and during times of disruption * Deliver a consistent approach to problem solving, balancing our guests' experience with the commercial needs of the business * Develop and maintain strong relationships both internally and externally, including with our overseas operations * Manage the Customer Care operation effectively ensuring service levels remain high and SLAs are consistently achieved * Champion a continuous improvement approach, seeking ways in which we can continually develop our guest experience and processes * Work closely with Customer Service within the department to support in the response to emergency situations * Comprehensively understand our products and services * Ensure guests are kept informed at all times throughout the Customer Care process * Record FTV...