Customer Care Coordinator

Location: Warrington (Hybrid working) Sector: Social Housing / New Build & Defects Contract: Full-time, temp

About the role

We're looking for a Customer Care Coordinator to join our team and play a key role in delivering an excellent service to our customers. This role focuses on managing new build aftercare and defects , acting as a central point of contact between residents, contractors, and internal teams. While experience in social housing is not essential, proven experience within new build customer care or defects management is required .

Key responsibilities

Act as the first point of contact for customers reporting defects within new build properties

Log, track, and coordinate defects from report through to resolution

Liaise with contractors, developers, surveyors, and internal teams to ensure timely repairs

Keep customers informed throughout the process, managing expectations pro...