CRM Manager We are looking for a CRM Manager to join the team in this full-time, fixed-term role. This is an exciting time to join the charity as we complete the final phase of our Microsoft Dynamics implementation and embed a new, organisation-wide CRM system that will transform how we engage with and support our community. This is a hybrid role for the charity which is based in Luton. Position: CRM Manager Location: Hybrid working to include a minimum of two days per week in the office in Luton Salary: £43,003 per annum Hours: Full Time (37.5 hours per week) Contract: Fixed term contract for 12 months Closing Date: Sunday 25th January 2026 at 23.59pm The Role As CRM Manager, you will lead the successful completion and optimisation of Microsoft Dynamics 365 across the organisation, ensuring it is fully embedded, well-governed and widely adopted. You will act as product owner for the CRM, overseeing configuration, integrations, upgrades, reporting and data governance, while supporting colleagues to use the system confidently and effectively. Your work will directly support fundraising, clinical and operational teams, helping to maximise supporter insight, improve engagement and enable better decision-making. You will:

Complete the implementation and organisation-wide rollout of Micros...