Credit Controller
New Today
Duties: * Contact customers whose payment is in default of agreed payment terms to obtain immediate payment of the full value, a committed payment date or valid reason for non-payment * Monitor all promises of payment to ensure receipt and follow-up promptly with further contact as necessary * Clearly & promptly record all conversations and other correspondence on the customer account * Record full details of all disputes and forward for onward investigation and resolution as required. Escalate unresolved queries/GRF's etc as appropriate through Team Supervisor * Assist in the prompt and accurate selection, preparation and issue of 7-Day letters. Escalating non-responding customers for next appropriate actions * Contact customers to resolve instances of payments received without remittance advices, ensuring any verbally communicated allocations are clearly noted and recorded for internal purposes. * Remove barriers to non-payment by reacting promptly and efficiently to requests for additional information and documentation * Liaise with appropriate parties to ensure any customer complex billing requirements are understood and correctly acted upon * Prompt and accurate record keeping Key Skills / Attributes * Team player - able to work independently and with others to achieve common goals and targets * Highly organised and able to prioritise workloads within a very busy and fast-moving environment * Strong customer service skills * Strong negotiating skills; able to speak confidently to people at all levels * Persuasive; able to achieve results by influencing the actions of others * Ability to meet deadlines without compromising accuracy * Computer literate - good working knowledge of a variety of Microsoft products (Word, Excel, Outlook, Dynamics etc) Benefits: Company pension Free parking Life insurance On-site parking
TPBN1_UKTJ
- Location:
- United Kingdom
- Job Type:
- FullTime
- Category:
- Accountancy