Credit Controller | Coventry | Permanent | 4 day working week (34 hours) | Salary £28,000-£30,000We are recruiting a Credit Controller to join a well-established organisation in Coventry, in a hands‑on role focused on managing accounts, maintaining accurate records and supporting the timely resolution of outstanding balances. This position offers responsibility for day‑to‑day account management, customer communication and consistent case progression within agreed processes.The role suits someone with experience in credit control, debt recovery or arrears management, who is comfortable handling sensitive conversations and working within defined processes and guidelines.The CompanySeymour John are partnering with a well‑established organisation based in the Coventry region that is looking to recruit a Credit Controller to join their team. The business is well regarded for its positive working environment and strong team culture.The OpportunityKey responsibilities will include:Take ownership of a portfolio of accounts, ensuring they are actively managed and progressed in line with agreed processes and timescalesMaintain regular communication to review account status, follow up on outstanding balances and agree appropriate next stepsAgree, implement and monitor payment arrangements, ensuring commitments are followed up on in a timely mannerGather and review relevant financial or supporting information where required to assist with account management decisionsCarry out account management and recovery actions within defined guidelines, escalating cases where additional input or decisions are neededIdentify risks or issues early and ensure cases are progressed appropriately without unnecessary delaysMaintain accurate, up‑to‑date and audit‑ready records, with all interactions, actions and outcomes clearly documentedEnsure all activity is handled professionally and in line with internal policies and compliance requirementsLiaise with internal colleagues and support coordination with external parties where requiredContribute to updates and reporting on account activity and progressPersonal ProfilePrevious experience in credit control, collections, debt recovery or a similar roleStrong organisational skills with the ability to manage multiple prioritiesConfident communicator, comfortable handling sensitive or challenging conversationsHigh attention to detail with strong record‑keeping skillsAble to assess information and follow agreed processes and guidelinesUnderstands when to elevate matters appropriatelyReliable and professional in handling confidential informationWorks well independently and as part of a team #J-18808-Ljbffr