Job Title: FM Contracts Manager, St Albans, Permanent
Reference: 468

Summary of the FM Contracts Managerrole:

Our client is seeking an experienced FM Contracts Manager to lead and develop facilities management contracts within a Hard Services arena, ensuring operational excellence and financial performance. The role involves driving strategic growth, optimising staffing structures, and delivering high-quality services in line with KPIs and SLAs. The ideal candidate will have proven managerial experience in Hard Services, strong technical knowledge of building services, IOSH or equivalent Health & Safety training, and exceptional leadership skills. This is an opportunity to shape contract success and deliver outstanding customer service.

FM Contracts Manager Deliverables / Outcomes (include but are not limited to):

• Lead, manage, and develop Facilities Management contracts, ensuring all financial and operational targets are achieved and exceeded.
• Drive strategic growth by identifying opportunities to increase turnover, profitability, and service offerings, securing contract renewals and additional projects.
• Optimise staffing structures across contracts to balance cost efficiency with service excellence.
• Develop and deliver financial plans that drive revenue growth, meet profit targets, reduce Work in Progress (WiP), and manage debt effectively.
• Ensure full compliance with client and company Health & Safety policies and procedures.
• Oversee contract delivery in line with specifications, including PPM and reactive tasks, KPI and SLA adherence, accurate costing, invoicing, and maintaining auditable site documentation.
• Prepare and present monthly contract performance reports to clients.
• Support contract mobilisation as required.
• Provide day-to-day accountability to clients, with direct line management of the Facilities team and oversight of subcontractors, ensuring financial and operational commitments are met.
• Introduce innovative solutions to maximise additional works and support clients environmental objectives.
• Champion continuous improvement through the Quality Management System, ensuring compliance with statutory and regulatory requirements and achievement of quality objectives.

Skills, Experience & Qualifications Needed:

• Minimum 5 years experience in a managerial role at Contract Manager level within Hard Services, ideally in Corporate Services.
• Proven ability to lead, develop, and motivate teams, fostering a culture of high performance and continuous improvement.
• IOSH or NEBOSH qualified (or equivalent Health & Safety certification).
• Strong technical knowledge of building services, environmental control measures, statutory requirements, and the Health & Safety at Work Act.
• Practical experience in recruitment, team development, and line management.
• Analytical mindset with vision and commitment to service innovation.
• Excellent leadership and people management skills, with a strong focus on customer service.

Location: St Albans, on-site

Travel: Frequent travel between designated operational sites is required as part of this role. Applicants must hold a valid driver's license.

Start date:Immediate

Duration: Permanent

Salary: Package up to £70,000 per annum (depending on experience)

Company Benefits:

• Private Healthcare (BUPA)
• Life Insurance
• Pension Scheme
• 23 days annual leave plus Bank Holidays
• Additional Time Off a day off for your birthday and an extra day for Mental Health Awareness

Application Deadline: Open until filled early application is encouraged as we review applications throughout the advertising period and reserve the right to close the advert early, subject to the volume of applications received.

*** Applicants must have full and ongoing right to work in the UK. We do not offer visa sponsorship or accept candidates requiring future visa support ***

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