The purpose of this role is to lead the service delivery of dedicated client accounts within the People Solutions practice.

Key Tasks & Duties

• Leading multiline clients as a technical and trusted advisor, ensuring client retention
• Understand clients benefit requirements and develop a strategic approach to benefit programmes
• Ensure renewal timelines are met, market reviews undertaken and policies placed in advance of renewal
• Review service disruption/dissatisfaction and implement appropriate actions with carriers to resolve
• Support the broader development of insurer relationships
• Ensure compliance requirements and internal controls are fully met
• Peer reviewer/technical oversight of associate consultants and benefit analysts

Skills & Knowledge

• CII Qualification (desired)
• Proven track record of effective stakeholder management
• Proven experience in UK mid-corporate benefit broking/consulting environment
• Exceptional client relationship skills
• Commercial/value-add mindset