Concierge

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About the Role We're looking for a professional and personable Night Concierge to join our team at RMG. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering outstanding customer service and ensuring the building remains a safe, secure, and pleasant place to live. \n Where will I be working? \n Full time at our Eden Grove site in Staines-upon-Thames (TW18 4ZT) \n Rota \n Nights - 4 on 4 off shift pattern - 7 PM to 7 AM \n What You'll Be Doing \n \n Providing a warm, professional welcome to all residents and guests \n Conducting regular building checks and ensuring communal areas are clean and secure \n Handling queries, complaints, and emergencies with calm and courtesy \n Monitoring CCTV and managing visitor access \n Managing deliveries and post in line with company procedures \n Issuing and logging keys responsibly \n Proactively addressing cleaning and maintenance issues \n Ensuring bikes are stored correctly and issuing warnings for unattended ones \n \n What We're Looking For \n \n Excellent customer service and communication skills \n Calm, courteous, and professional under pressure \n Strong organizational skills and attention to ...
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Location:
TW18
Job Type:
FullTime
Category:
Hotel, Catering & Cleaning

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