Were looking for a Compliance Monitoring Officer to join our Risk & Compliance function on a 12 month fixed term basis to cover maternity leave. This role plays a key part in maintaining and improving compliance in a dynamic and regulated financial services environment. Youll help ensure we remain aligned with the FCAs expectations, especially around Consumer Duty, by acting as a champion of ethical practice and regulatory excellence. What you'll do Conduct detailed thematic and regular compliance reviews in line with our Compliance Monitoring Plan Assess how effectively good customer outcomes are embedded in business practices, with a focus on Consumer Duty and risk control effectiveness Support the Head of Compliance Monitoring in maintaining and delivering the Compliance Monitoring Plan Provide insightful feedback from reviews, fostering collaborative improvement across the business Track, follow up, and close agreed actions from reviews using the Action Tracker Ensure consumers remain at the heart of our decision-making and that we consistently deliver fair and positive outcomes Investigate breaches to understand root causes and confirm appropriate corrective actions are taken Maintain compliance registers, inclu...