Our client, a well-established commercial insurance provider based in Lutterworth, is seeking an Insurance Account Executive to join their busy renewals team. The key responsibilities of an Insurance Account Executive (Renewals): Conduct fact-finding calls to identify clients requirements and provide quotations in line with Treating Customers Fairly (TCF) principles. Contact clients to renew policies and prepare all renewal documentation in accordance with company guidelines. Communicate quotations, advising on price and cover to meet the applicants needs. Achieve income and conversion targets by maximising use of team resources. Accurately document all customer interactions and maintain data integrity within Acturis . Balance company policy with customer benefit in all decision-making processes. The minimum requirements for the Insurance Account Executive role (Renewals): MUST HAVE at least 1 2 years commercial insurance experience Previous experience in telephone-based insurance renewals or account management Demonstrable commitment to customer satisfaction and professional integrity. Ability to handle challenging customers and complaints with patience and professionalism.