At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Key Responsibilities:

• Working closely with APAC distribution team to ensure seamless coverage by providing appropriate support in London time to support the relationships of our APAC clients
• Building an understanding of our clients intricate operating models and unique servicing requirements to provide a differentiated client experience.
• Orchestrating all aspects of client service delivery to APAC distribution team through a close communication with London and Luxembourg stakeholders.
• Assisting the client onboarding process, in collaboration with APAC distribution team and relevant stakeholders based in London and Luxembourg. Acting as a regular contact point for client queries, ensuring they are answered timely and accurately,
• Own and progress the core operational service offering in partnership with operational teams across the firm, and our third-party providers.
• Co-ordination and hosting of APAC client Operational Due Diligence meetings in London office.
• Ensuring client reporting requirements are accurately interpreted and communicated internally to manage client expectations and delivered in a timely manner.
• To collaborate with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G's operational risk.
• Adherence to all controls applicable to the role, ensuring they are conducted appropriately, and relevant Procedure documentation is followed and updated, escalating errors and risks as appropriate.

Key Knowledge, Skills & Experience:

Essential:

• An understanding of Luxembourg Funds and the investment lifecycle,

• Minimum 5 years' experience in Asset Management, Investment Management Certificate preferred.
• Excellent communication with the ability to consult effectively with people at all levels Fluent professional English written and spoken,

• Initiative-taking mindset and engaging approach when dealing with clients as well as internal stakeholders.

• Organised and able to prioritise appropriately.
• Initiative-taking, resilient, and driven individual who can work effectively under pressure and to tight deadlines.
• High level of accuracy, and diligence

Desirable

• Mandarin language skills preferred.

Work Level: Colleague
Recruiter: Andre Martin-Comrie
Location: London

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job, will be offered an interview if they 'opt in' to the scheme when applying.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com