At Adaptable Recruitment, we are exclusively supporting a well established organisation within the specialist card, print and manufacturing sector to recruit a Client Services Administrator. Salary: Up to £27,000 DOE Location: Merseyside / Lancashire border Working Pattern: Permanent - Full time - Hybrid Option Benefits: 25 days holidays plus bank

Main Responsibilities to Include:

Manage Client Jobs: Set up, update and oversee customer job records within the ERP system, ensuring accuracy from order through to completion. Stock & Data Accuracy: Create and maintain stock codes and associated data, ensuring all information is recorded correctly. Produce Operational Documents: Prepare clear, structured SOPs and work instructions for production and fulfilment teams using Excel. Customer Communication: Provide timely updates, respond to queries, and maintain a high standard of service. Cross-Department Coordination: Work closely with Production, Planning, IT, Quality and Logistics to support smooth end to end operations. SLA Tracking & Reporting: Maintain accurate SLA data and produce reports for internal teams and customer reviews. Call Handling: Answer and...