Client Experience Advisor

Umbrella Rate: £23.31/hr (Inside IR35)

Are you ready to take your career to the next level in a fast-paced, dynamic, and client-focused environment? This exciting opportunity as a Client Experience Advisor offers the chance to be part of a team that delivers exceptional service to discerning clients. With a focus on modern luxury, this role provides the perfect platform for individuals who are passionate about creating memorable experiences and driving client satisfaction.

What You Will Do:

• Offer exceptional client support across various communication channels such as telephone, online chat, social media, and email. • Build strong rapport with clients and retail teams, ensuring queries are resolved effectively and efficiently. • Manage inbound and outbound client and retailer interactions, aiming to deliver first-point resolutions whenever possible. • Identify and manage complaints on initial contact and deliver robust solutions with the client at the heart of every decision. • Collaborate with various business functions, retail networks, and third-party service providers to drive client experience improvements. • Maintain accurate client data and champion data protection compliance while identifying opportunities for process improvement.

What You Will Bring:

• A client-first mindset with a passion for delivering personalised, seamless, and dependable ex...