About the roleWe have an exciting opportunity for a Cash & Billing Team Leader to join our Finance team at our Business Services Centre in Caerphilly. In this role, you will play a key part in ensuring that cash is accurately allocated and billing is completed right first time, supporting the overall financial health and control of the business.As Team Leader, you will oversee the day-to-day operations of the Cash & Billing team, ensuring deadlines are achieved, performance is monitored against KPIs, and efficiencies and continuous improvements are delivered. Your leadership will be instrumental in enabling the team to meet its objectives while maintaining high standards of internal and external customer service.Key Responsibilities (but not limited)Lead, coach, and support the Cash & Billing team to meet deadlines and optimise performanceSet clear expectations and priorities, ensuring key tasks and objectives are communicated effectivelyMonitor and manage performance against KPIs, taking action where requiredImplement and maintain robust processes to improve efficiency, accuracy, and customer experienceComplete daily general ledger postings from bank clearing accountsManage weekly reconciliations and customer portalsLiaise proactively with internal departments and site personnel to resolve queries and issuesPromote a culture of continuous improvement and strong financial controlChampion team engagement and foster collaborative working relationships across Business Services.About youWe're looking for a results-driven and collaborative finance professional with strong experience in cash allocation, billing, or transactional finance environments. You bring a proactive leadership style, combining operational expertise with a passion for continuous improvement and team development. Confident in building trusted relationships, you communicate effectively with stakeholders at all levels and take pride in delivering accurate, high-quality work to tight deadlines. Adaptable and positive, you thrive in a fast-paced environment and are motivated by driving performance, improving processes, and supporting your team through change. Minimum requirements Proven experience in cash allocation, billing, or a transactional finance functionStrong relationship-building skills, with the ability to engage, influence, and collaborate effectively with stakeholders at all levelsExcellent time management and prioritisation skills, with the ability to manage multiple deadlines simultaneouslyConfident and effective communicator, both verbally and in writingStrong IT capability, with advanced Excel skillsHigh attention to detail, ensuring accuracy, quality, and complianceDemonstrated ability to identify, implement, and embed continuous improvement initiativesPositive, flexible approach with the ability to embrace and support change Desirable requirements Experience in a team leader or supervisory role, managing people to achieve KPIs and performance targetsExperience working with SAPProficiency in a European language, with Dutch being particularly advantageous If you're a motivated leader with a passion for improving processes and driving team success, we'd love to hear from you. BenefitsA competitive salary33 days holiday, (option to work bank holidays)Hybrid workingPension scheme, life assurance, income protectionEmployee assistance programme and digital GP accessCycle to work scheme and discounts on shopping, travel and moreOn site parkingLocation: Caerphilly - we operate on a hybrid basis, with 3 days in the office and 2 at homeAbout usWe're DS Smith, we believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30 different countries, supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform, and we're building the team to drive change across Europe and North America To fulfil our purpose we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria. #LI-CE JBRP1_UKTJ