Call Centre Advisor

New Yesterday

Job Title:

Call Centre Advisor

Pay Rate:

£13.10 per hour

Contract:

3-month temporary contract

Location:

Shelton

Start Date:

2nd February

Hours:

Full-time, Monday to Friday, 9:00am–5:00pm Join a Busy and Supportive Contact Centre

We're recruiting confident and engaging individuals to join our client's contact centre team as

Call Centre Advisors . This role is ideal for someone who enjoys speaking with customers, handling a variety of enquiries, and working in a fast-paced call centre environment. You'll be responsible for managing inbound customer contacts via phone and email, providing accurate information and resolving queries efficiently. If you're motivated by delivering a high standard of service and enjoy working as part of a team, this could be a great opportunity for you. Key Responsibilities

Answering inbound calls and responding to customer emails professionally and efficiently

Managing customer enquiries through to resolution, ensuring a positive outcome

Liaising with internal departments and third-party partners as required

Working to service levels and performance targets within a contact centre setting

Making informed decisions to resolve customer issues effectively

Logging customer interactions accurately and highlighting recurring issues or process improvements

Skills & Experience Required

Clear and confident communication skills, both verbal and written

Professional telephone manner with a customer-first mindset

Ability to remain calm, focused, and solution-oriented in a high-volume environment

Strong listening skills and good attention to detail

Comfortable working in a structured, fast-paced call centre

Previous experience in a call centre, customer support, retail, or hospitality role is beneficial

Good time management and organisational skills

Interested?

If you're looking for your next role within a call centre environment and enjoy delivering great customer service, we'd love to hear from you. This vacancy is advertised by

Morson Talent

on behalf of our client. Due to application volumes, only shortlisted candidates will be contacted.

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Location:
Gb
Job Type:
FullTime
Category:
Customer Service

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