Cafe & Shop Team Leader (Visitor Hospitality Team Leader)
New Yesterday
Grimm & Co is a Yorkshire charity, based in Rotherham, that supports children and young people to make meaning of the world around them and build a positive narrative for themselves within it through the joyful discovery of stories.
Our Emporium of Stories is an enchanting story destination with Book Nook, Apothecary to the Magical shop, a story market, Feastery Cafe (serving story-themed food and drink) and secret doors that hide beanstalks and writing/theatre spaces, where imaginations are ignited for children and young people to bring stories to life.
We are looking for a Visitor Hospitality Team Leader
The role in brief:
As Visitor Hospitality Team Leader, you will be an organised, enthusiastic, and experienced team supervisor, this is a hands-on role. You will supervise and deliver the day-to-day running of the cafe, retail and event functions, ensuring the highest standards of retail, food preparation and customer satisfaction.
You will work closely with the Visitor Experience Managerto deliver hospitality services across our cafe, shop and events.As a Team Leader you will train and support staff and uphold high standards within Food Hygiene and health and safety regulations. Your role will be key in maintaining a professional and efficient service aligned with company standards. You will help deliver the story and experience of Grimm & Co, a unique hospitality destination. You will play a key role to ensure that Grimm & Cos story is told consistently, imaginatively, and effectively.
This role forms part of the Visitor Experience Team.
Job description:
Lead and deliver the day-to-day visitor hospitality experience of the cafe, shop and event offer, food & drink preparation, including barista coffees, use of till and front of house service
Ensure efficiency and quality of stock levels, ordering, appropriate storage and consumable wastage.
Support the Visitor Experience Manager with staffing rotas, flagging ad-hoc absences or staffing issues.
Ensure compliance, including for hygiene practices, day-to-day Health & Safety, Allergens, HACCP and COSHH
including paperwork (daily checklists and records).
Ensure set up, preparations, service delivery and clean/close down duties are completed each day.
Ensure a safe, clean and welcoming environment that provides an excellent visitor experience to all.
Conduct cleaning audits and ensure timely rectification of issues.
Ensure all documentation, risk assessments and compliance records are maintained.
Report any maintenance issues and log with appropriate lead.
Work alongside other members of the team to coordinate and deliver hospitality for events, both external and internal for the charity.
Deputise for the Visitor Experience Manager when required.
Work with the Visitor Experience Manager to develop new menu and retail ideas.
Lead, train and support a front of house team staff (including zero hours staff and their supervision, volunteers and agency personnel), creating a positive environment where everyone feels welcome and supported.
Maintain strong customer relationships. Monitor customer feedback and resolve issues promptly
H
elp maintain the charitys high level of customer service and online reviews.
Site key holder and first aider, including opening/closing the site.
Excitement and enthusiasm in promoting Grimm & Cos vision, aims and objectives to share our story and link our work to local strategy and needs.
Support the charity with fundraising to ensure the continuity of our provision.
Support the wider team, as and when required, with any other reasonable duties in the successful delivery of the charitys aims and objectives.
Please see our website for FULL Application Pack and application instructions:
Visitor Hospitality Team Leader - Grimm & Co
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