Are you a confident communicator skilled in engaging effectively both verbally and in writing?

Are you a proactive problem solver with a solid understanding of service improvement activities?

Do you have experience with change control and accurate reporting?

If so, we would like to hear from you!

We are seeking a Business Support Officer to serve as a key member of the Refugee, Resettlement, and Migration service.

Salary: £32,597 to £35,412 per annum

Contract Type: Permanent

Working Pattern: Full-time (37 hours per week) Monday to Friday

Location: County Hall, West Street, Chichester, PO19 1RQ

Interview Date: 29 August 2025 to 02 September 2025

Regular attendance at your designated base location will also be necessary, and there will opportunities for some remote work. Final arrangements will be confirmed with the successful candidate.

You will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars and pool bikes available.

About the Job

As a Business Support Officer, you will be responsible for managing business processes within the service, identifying opportunities for continuous improvement while ensuring quality and accuracy are maintained within the systems used.

Our work in Refugee, Resettlement and Migration Service and any given day can often feel quite different from the next! There will be some key responsibilities likely to feature in this role, including:

• Providing effective and efficient daily support to the Business Assurance team, including compiling and analysing data to monitor improvement, performance, and progress, as well as overseeing monitoring and planning activities.
• Conduct regular budget monitoring for service expenditures utilising financial services systems.
• Maintain accurate and up-to-date records of commitments and expenditures against budgets to enable the Business Assurance Manager to make well informed decisions.
• Foster strong relationships with the Resettlement Team and the Integration & Support Officers by collaborating and supporting tasks such as training colleagues following updates to systems or processes.
• Receive all requests for changes to the current service, ensuring they are processed in accordance with the governance framework.
• Assess the impact of proposed changes and the relevant compliance considerations, highlighting the benefits and potential constraints, to prepare reports.

If you enjoy working in a dynamic environment and value being part of a close-knit team, supporting colleagues to deliver improved outcomes for the residents of West Sussex, we would like to hear from you!

Required Qualifications and Skills

• Higher National Certificate (HNC) or Higher National Diploma (HND) in a relevant field, or equivalent practical experience and knowledge.
• Relevant knowledge of continuous improvement processes, procedures, and policies related to operating within a dynamic and evolving service environment.
• Demonstrable experience as a capable member of a continuous improvement team, preferably in a service improvement support role or similar position.
• Experience working in a dynamic, fast-paced environment and applying improvement methodologies to deliver effective support.
• Strong problem-solving abilities, with the capacity to anticipate challenges and resolve issues independently by planning effective solutions and making sound, pragmatic decisions.
• Proficient in IT tools including Microsoft Word, PowerPoint, Excel, and various web-based applications, used for word processing, data analysis, research, and creating electronic presentations.
• Strong literacy and numeracy skills, enabling effective financial analysis and reporting.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Rewards and Benefits

We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

A laptop and mobile will be supplied if applicable to your role. You will benefit from 27 days annual leave, rising to 28 days after 5 years' service (pro rata for part time) plus the opportunity to buy additional leave and an excellent local government pension scheme

A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.

For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.

Further Information

The reference number for this role is CPP01180.

Does this sound like the opportunity for you? Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV.

Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, enhanced Disclosure and Barring Service (DBS) check, satisfactory references, and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.

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