VANRATH are delighted to be assisting our client, a well-known Public Sector Organisation with the recruitment of a Business Support Co-Ordinator to join their team based in Belfast.

What's in it for you?

• £14.88 per hour
• Hybrid working policy
• Excellent working environment

Responsibilities:

• Proactively and innovatively engage with vulnerable and marginalised individuals.
• Maintain up-to-date knowledge of statutory, voluntary, and private sector services available to victims and survivors and their families, ensuring seamless and responsive pathways.
• Resolve client queries both face to face and by telephone, acting as an escalation point for the Health & Wellbeing administrative staff.
• Identify barriers to accessing care and work with clients and agencies to reduce or remove them.
• Act as an escalation point for stakeholder enquiries, liaising with other agencies professionally and communicating sensitive information with empathy and reassurance in line with data protection legislation.
• Handle sensitive client information respectfully and in line with the Data Protection Act and relevant codes of ethics.
• Ensure timely written communication with clients and follow up where required.
• Maintain stakeholder confidence through professionalism, accountability, and integrity.

Essential Criteria:

• 5 GCSEs grade A-C (or equivalent), including English and Maths.
• Minimum 2 years' experience managing complex client interactions (face-to-face and telephone), including complaints.
• Minimum 2 years' experience processing high volumes of information in line with office policies and procedures.
• Minimum 2 years' experience effectively working in a team environment.
• Minimum 2 years' experience using MS Office (Word, Excel, Access) in a business context.
• Minimum 1 year's experience line managing staff.

For further information on this job, or any other Business Support job in Belfast or Northern Ireland, apply via the link or contact Conor Birch for a confidential chat today.

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