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Apprenticeship Recruitment & Retention Specialist | Commercial Director at Apprenticeship Central

About the Role

Apprenticeship Central is seeking a full-timeBusiness Support Administratorto play a key role in supporting our apprentice recruitment and retention programmes, as well as providing wider operational support across the business.

This is a varied, hands-on role ideal for someone who ishighly organised, detail-oriented, and confident working independently. You’ll be supporting apprentices, employers, and the internal team, helping to keep our small, fast-paced business running smoothly.

You’ll be working across both ourRECRUITandRETAINprogrammes — from supporting candidate outreach and arranging interviews, to running apprentice review calls and liaising with training providers — alongside general administrative responsibilities across the business.

Key Responsibilities

• Conduct onboarding calls with new apprentices and their mentors
• Lead regular review calls to monitor progress, motivation, and support needs
• Liaise with training providers, employers, and families to address issues or queries
• Provide guidance to help apprentices overcome challenges and stay on track

2. Recruitment Support (RECRUIT Programme)

• Help arrange interviews and communicate with candidates
• Conduct initial screening calls where needed
• Keep applicant tracking systems and records updated
• Follow up with schools, colleges, and leads to promote opportunities

3. Safeguarding & Welfare

• Be a first point of contact for safeguarding or wellbeing concerns
• Monitor engagement and escalate issues appropriately
• Support under-18s with additional contact where needed
• Ensure accurate documentation of any safeguarding or welfare matters

4. Business & Admin Support

• Keep systems and files up to date and organised
• Help manage internal templates, forms, and communications
• Support marketing activity (e.g. posting materials, chasing leads)
• Assist with meeting coordination, reporting, and general operations
• Work closely with the internal team, flagging issues early
• Contribute ideas to improve processes and team systems
• Assist with tracking KPIs and preparing internal reports

About You

We’re looking for someone who is:

• Friendly, professional, and confident working with young people and employers
• Highly organised, proactive, and detail-oriented
• Able to manage a varied workload and switch between tasks with ease
• Interested in youth development, apprenticeships, and making a difference

Aminimum of 4 years’ experience in administrationis preferred.

Experience ineducation, youth work, safeguarding, recruitment, or customer serviceis also helpful — but not essential. We’re open to the right person with the right mindset and a willingness to learn.

Why Join Us?

• Fully remote working with a flexible, supportive team
• A meaningful role helping young people succeed in the workplace
• Exposure to both operational and programme delivery work
• Room to shape the role and grow as we grow

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Education Management

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