Business Quality Officer Location: Farnborough Salary £45,000-£50,000 Hybrid options available Role Purpose Responsible for reviewing client cases to ensure the suitability and quality of financial advice. The role supports risk mitigation, regulatory compliance, and positive customer outcomes through effective file checking and feedback. Key Responsibilities Review pre-sale client files to assess suitability of advice Ensure compliance with internal standards and regulatory requirements Identify risks, errors, or potential breaches Provide clear, constructive feedback to advisers and paraplanners Ensure remedial actions are completed within deadlines Monitor trends and escalate risks where necessary Maintain accurate records and meet productivity targets Work closely with internal teams including Compliance, Paraplanning, Training & Competence, and Technical teams Communicate effectively with advisers and stakeholders Skills & Competencies Strong attention to detail Excellent written and verbal communication Analytical and investigative mindset Ability to manage workload and meet targets Tactful and professional when delivering feedback Experience & Qualifications Experience in financial services (pensions and investments preferred) Background in compliance, advisory, or quality assurance roles Level 4 Diploma (or working towards) Pension knowledge desirable (especially transfers) Benefits Life assurance, income protection, critical illness cover Private medical insurance Pension scheme 25 days holiday + bank holidays

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