Are you passionate about improving customer journeys and experiences? Do you thrive on turning complex business needs into actionable insights? If so, we want to hear from you!

We are looking for a  Business Analyst   working across commercial companies with a particular focus on improving customer service. This is a fantastic opportunity to play a key role in shaping how we understand and enhance the customer journey across our services.

You'll work with platforms such as Salesforce and other business systems to help improve customer and colleague processes to make a measurable and meaningful difference.

Where will I be working?

Attached to our offices based in Northwich, this will be a flexible role with visits as required to your designated local office.

What You'll Be Doing:

Collaborating with stakeholders to define and document business needs and scope.

Using a variety of techniques to elicit, analyse, and document requirements for large and complex change initiatives.

Mapping and analysing customer journeys to identify pain points and opportunities for improvement.

Leading change management activities and evaluating the impact of process improvements.

Supporting the delivery of customer-focused transformation projects using Agile methodologies.

Essential Criteria:

Proven experience as a Business Analyst focusing on  customer journey and experience .

Strong stakeholder engagement and communication skills.

Proficiency in tools such as Power BI, Excel, JIRA, and UML.

Experience in process transformation, data reporting, and Agile/Scrum or Kanban environments.

A valid driving licence is  preferable , as our offices are not easily accessible via public transport.

Desirable:

Experience in a similar industry or business environment.

Knowledge of SSRS and data warehousing concepts.

Bachelor's degree in a relevant field.

What does RMG have to offer you?

27 days holiday plus all Bank Holidays

Option to buy/sell up to 5 days annual leave each holiday year

Life Assurance Cover

Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services

Sponsorship for study and professional qualifications (up to 4 study days)

Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)

As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk .

W e understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities