Based: Trevor Basin Visitor Centre, LL20 7TY.

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Salary: £24,782 pro rata

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Working Hours:  Annualised hours 1162 per year, Monday to Sunday.

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Our World Heritage Site Visitor Centre is a thriving and historic visitor attraction in North Wales, close to Wrexham and Llangollen, and we want to ensure that all our visitors have a fantastic welcome and a memorable visit.  We have exciting activities and events all year round and are looking to recruit people with a strong customer service focus, a welcoming approach, and the flexibility to work on our welcome desk, servicing customers in our on-site visitor centre, to ensure that every visitor has a memorable experience. 

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As an Attraction Assistant you will be working in the visitor centre offering a wonderful warm welcome to visitors from all over the world.  Your focus is to ensure that every visit is memorable. The role is incredibly diverse and will include welcoming tour groups, selling popular merchandise, assisting with events and activities, cleaning and restocking the visitor centre, engaging with boaters, and working very closely with volunteers.

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There will be an element of administration in this role, you will be expected to assist the Visitor Services Manager with inputting invoices, generating stock and leaflet orders, social media posts and banking reconciliation. You will also assist in supervising a team of volunteers and take responsibility for site safety while on duty. 

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Skills, knowledge & experience: 

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If you care about ensuring a memorable visitor experience, we'd love to hear from you. You will be working 3 to 5 days a week over the summer months and 1 to 3 days during the winter months, this will include working weekends and bank holidays. Full training & uniforms will be provided. 

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Responsibilities of the role will include: 

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• Provide a warm welcome and a positive customer experience.
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• Selling retail items, credit card and cash handing, including cashing up.
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• Promotion and assisting on the delivery of events and activities across the World Heritage Site.
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• Flexible approach to the rota to work across departments involving welcome desk, retail and administration. 
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• Ensure retail stock is kept up to date, replaced, recorded, and help to prepare any stocktaking counts. 
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• Take a lead on creating and scheduling social media posts on Facebook and Instagram.
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• Inputting of invoices and banking reconciliations onto the till system.
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• Assist in supervising a team of volunteers.
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• Take responsibility for site safety while on duty and act as a Safety Representative.
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About you

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If you'd love to work in a unique, fun and engaging busy visitor attraction with a pretty special iconic status, then this may be just the environment for you.

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You'll understand how the role you play in every customer contact can really have an impact on their enjoyment of their visit to us - whether holiday, special event, educational day out or quick visit for with friends.  You are able to work through the week, but understand that the weekends, bank holidays and school holiday periods are when you are most likely to work.  

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Skills & Experiences: 

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• Relevant experience in a similar customer facing environment (e.g retail, hospitality), however more importantly, you can demonstrate you understand what a great customer experience is.
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• IT skills - using Microsoft Office & Internet, social media and willing to learn our systems – SAP, DigiTickets.
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• Demonstrate excellent interpersonal skills - courteous and helpful  
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• Ability to work well under pressure during busy periods and thrive in a busy working environment 
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• Attention to detail and ability to prioritise tasks and manage workload 
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• Work independently when needed as well as being a vital member of the team.
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• Health & Safety - Take responsibly of the site safety.
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If you have any questions please do not hesitate to get in contact with one of the recruitment team at CRT.recruitment@canalrivertrust.org.uk   

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If you'd love to work in a unique, fun and engaging busy visitor attraction with a pretty special iconic status, then we'd love to hear from you.

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We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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What we offer:  

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In addition to your salary of £24,782 pro rata, you will benefit from a competitive contributory DC Pension scheme arrangement, great holiday entitlement and numerous other employee benefits, including several salary sacrifice benefits, all of which can be found here (https://canalrivertrust.org.uk/about-us/work-for-us/our-benefits).   

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Other benefits include:   

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• Competitive contributory DC Pension scheme arrangement, where we will double your contribution to a maximum of 10%. 
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• 25 days paid holiday (plus paid Bank Holidays), increasing to 30 days after 5 years. 
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• Home working status with ‘hub’ facilities available should you need the flexibility to work outside of home. 
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• Free access to specialist counselling on a range of issues, e.g., health, financial, well-being and domestic matters.  
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• Access to a range of employee benefits including store discounts, boating holiday discounts and holiday purchase scheme.  
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• 2 days paid volunteering leave per annum, allowing you to volunteer for a local community project etc. 
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Free fishing facilities across our canal network.