ASB Customer Contact Advisor

Salary: From 1st April - £30,700 per annum

Contract: Permanent

Your week: Full Time - Monday to Friday, 9:00am to 5:00pm

Location: Hybrid - With a weekly presence required in either our Milton Keynes, Rushden or Boston office

As an ASB Customer Contact Advisor at Amplius, you'll be the first point of contact for customers reporting anti-social behaviour and neighbourhood management concern - making sure every interaction is handled with empathy, professionalism and confidence. You'll support customers from the first call or webform submission, ensuring cases are captured accurately and directed swiftly to the right colleagues, helping us deliver exceptional service across our communities.

Snapshot of your role

• Be the first point of contact for all anti-social behaviour (ASB) and neighbourhood management queries via calls and webforms.
• Triage, risk assess and action plan incoming contacts, providing clear initial advice and opening cases on the system.
• Deliver excellent, empathetic customer service, building rapport and ensuring a positive first experience.
• Escalate disclosures of Domestic Abuse or Safeguarding in line with Group policies.
• Record all customer interactions accurately and compliantly, ensuring data protection requirements are met.
• Achieve key performance indicators, including communication timescales and customer satisfaction targets.

What we're looking for

• Good written and verbal communication skills with the ability to handle sensitive conversations.
• Strong ICT and administrative skills with confidence using systems and recording information accurately.
• Ability to manage individual and team targets while maintaining a high-quality service.
• Confident in dealing with difficult situations and resolving them in a positive, customer-focused way.

Desirable

• Experience of high-volume call handling.
• Knowledge of anti-social behaviour and relevant legislation.

DBS clearance is required for this role

Please read the attached Job Description before applying so you get the full scope of the role.

You can read about our colleague benefits here - Amplius colleague benefits

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Important - We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence.

If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you.

Why join Amplius?

At Amplius, you'll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future.

Closing Date: Tuesday 7th April 2026