Description
Motability Operations are currently recruiting for an Application Support Team Manager to join our team in Bristol on a 12-month secondment/FTC. In this role, you will lead and inspire our Application Support Team, ensuring outstanding service for customers, dealers, and internal partners. You will have the autonomy to manage your own team day-to-day, making informed decisions that support performance, wellbeing, and operational delivery. You will guide the team to meet and exceed departmental KPIs; while supporting their ongoing development so they can perform at their best.
You will also represent Customer Operations in business projects and working groups, ensuring departmental needs are understood, colleagues remain informed, and collaborative working is embedded throughout the organisation. Building strong relationships with stakeholders will be essential, as many parts of the business rely on your team for expert administrative support.
Part of your remit includes overseeing a sub-team dedicated to the Family Fund Scheme. Working in partnership with Family Fund, you will support the end-of-contract and exit processes for the Under 3 scheme, ensuring families receive clear, compassionate guidance when applying for DLA, joining the Motability Scheme, or handing back their vehicle. This work is managed off-system using a dedicated database, supported by the MI team.
You will also contribute to the onboarding and development of apprentices within Customer Operations. Working closely with HR and college partners, you will help create an inclusive, supportive apprenticeship experience where every individual can thrive.
Qualifications
This role is ideal for someone who is passionate about supporting others succeed. You may already be an experienced team manager or someone who has built strong stakeholder-management skills and is ready for the next step. You will be comfortable working with a high level of autonomy, confidently managing your own team and shaping the way they deliver exceptional service.
You bring a positive approach to change, with the ability to adapt to new processes and evolving ways of working.
You are highly organised, people-focused, and able to motivate others to deliver their best.
Your communication skills allow you to connect confidently with colleagues at all levels, and you take pride in building strong, collaborative relationships across the business.
Minimum criteria:
• Experience of people or stakeholder management within an administrative or contact-centre environment
• Strong communication skills
• Good commercial awareness and sound judgement
• Experience working in a customer-focused environment and delivering against KPIs
• Confidence working under pressure, managing high volumes, and prioritising effectively
• Ability to work autonomously while managing your own team and driving performance
Benefits
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.
As a Motability Operations team member, you can expect:

• An annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
• Employee Discount Scheme with a huge number of retailers and an app to save on the go
• Discounted Electric/Hybrid Car Salary Sacrifice Scheme
• Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)

As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:

• 28 days annual leave with option to purchase and sell days
• Funded Private Medical Insurance cover
• Critical illness insurance
• Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
• Funded health screening for over 50s
• 1 day per year to volunteer - Staff can support a local charity or do a sponsored event whilst being paid for it
• Access to our fully accessible company allotment - Where we grow our own produce for local charitable organisations
• Access to Prayer room and quiet spaces whilst working in the office

We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;

• Dental Insurance
• Health and cancer screenings for you and your partner
• Discounted gym memberships
• Charitable giving

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.

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