Application Support Engineer
3 Days Old
take ownership of application issues, ensure thorough investigation and effective resolution
identify root causes and mitigating actions
identify areas for improvement to benefit IT and the wider business
provide advice, consultancy and support on IT projects as required
work in collaboration with IT and business colleagues
be a point of escalation for the IT service desk
provide ongoing customer contact throughout the lifecycle of the request/project
document configuration, processes, and test plans to continually improve performance and service
highlight risks and suggest mitigating actions
create and maintain documentation relating to application setup, configuration, processes etc and ensure knowledge is shared with IT colleagues
employ a strict testing regime
adhere to change management processes
log and update tickets in the ITSM system
What Were Looking For Must have experience in: Providing Application Support services
Configuration of the QL housing management system (in-depth knowledge) and its related systems (DRS, Versaa)
Deep understanding of business processes in the housing sector
SQL Server & Reporting Experience (SSRS, Restores, Debugging performance), including large data set import/exports
Defining a problem and applying problem-solving methodology to make improvements and/or prevent reoccurrences of issues
Supplier collaboration
Experience of systems migrations
Experience of leading on Software upgrades
For added brilliance: Experience in developing Power Apps & Power Automate
Knowledge of finance processes & systems
A general understanding of core infrastructure and networking in the cloud
Excellent team working and customer service skills
Use proven communication, analytical, and problem solving skills to resolve issues to maximise the benefit of IT services
A self-starter with a can-do attitude
Benefits At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. annual salary:
up to £55,000 per annum depending on experience
25 days holiday,
increasing with service, plus Christmas closure and buy options
Generous pension scheme
up to 9.5% employer contribution via salary sacrifice
Family-friendly leave : Enhanced maternity, paternity, and adoption leave
Health cash plan
claim up to £1,800 for everyday health costs (plus free kids cover)
Life cover and income protection
Flexible working
hybrid options, modern offices, free parking & EV charging
And thats just the beginning! Were also thrilled to provide: Mental Health First Aiders available to support
Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
Funded training, qualifications & apprenticeships
3 paid volunteering days in the local communities
Peer-recognition rewards platform
Paid professional subscription (one per year)
Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and well always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. Closing Date: 2nd January 2026 We reserves the right to close this vacancy earlier than the closing date should we find a suitable candidate.
TPBN1_UKTJ
- Location:
- Gb
- Job Type:
- FullTime
- Category:
- IT