Account Manager Location: Borehamwood, WD6 1JD Salary: £30,000 - £40,000 per annum + Excellent Benefits! Contract: Full time, Permanent Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years’ service, Private Health Insurance after 2 years’ service Could you be our next superstar At Chalkline, we’re more than just a Microsoft Solutions Partner – we’re a people-first business! We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, we’re proud to deliver technical excellence and outstanding service to every client. Our commitment doesn’t stop at our customers. We’re just as focused on our team! If you’re passionate about tech, eager to develop your skills, and thrive in a collaborative environment, Chalkline is the place to grow. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations. We are now recruiting for a highly professional and dedicated individual to join our Account Management team, based from our Borehamwood office. You will serve as the primary point of contact for our clients, making a significant impact across our client base. As our Account Manager you will be responsible for: * Build robust relationships with clients:Establish and maintain strong, long-lasting client relationships to foster business growth and client satisfaction. * Capture client needs:Actively listen to client concerns and requirements to recommend new or improved solutions that align with their goals. * Present solutions:Effectively communicate the benefits and features of proposed solutions to decision-makers, ensuring clarity and understanding. * Provide advice and guidance:Serve as a trusted advisor to clients, offering expert advice and guidance on products and services that can enhance their business operations. * Customer issue resolution:Serve as the first point of contact for any customer issues, ensuring they are managed and resolved promptly to the client’s satisfaction. * Conduct client meetings:Regularly engage in roadmap and strategy meetings with clients to discuss and align on future plans and objectives. * Training: Lead Microsoft 365 adoption programme and provide training to clients both onsite and remotely In order to be successful in this role you should have: * Minimum 1 – 3 years of relevant experience in account management or a similar client-facing role. * Ability to communicate clearly and professionally with clients and internal teams (written and verbal). * Proven time management skills, including handling multiple accounts and meeting deadlines in a fast-paced environment. * Demonstrated resilience under pressure, maintaining service quality in challenging situations. * Strong decision-making ability, making timely and sound judgments with minimal supervision. * High level of self-motivation and proactive approach to work. * Experience in conflict resolution, effectively managing client or internal disputes. * Ability to adapt quickly to changing priorities and client needs. * Strong organisational skills, including prioritising tasks and maintaining accurate records. * Commitment to career progression and professional growth within the company. * Detail-oriented with a passion for delivering exceptional customer service. Why Join Chalkline * Work with the latest Microsoft technologies * Gain industry-recognised certifications * Be part of a friendly, supportive team that values quality and professionalism * Receive continuous learning and development opportunities * Make a real impact in a growing business Plus free parking, training programmes and much more! If you feel you have the skills and experience to be successful in this role then click on “APPLY” today! No agencies please