We are seeking an Account Manager to oversee client relationships and deliver exceptional service within the facilities management sector. This permanent role offers a fantastic opportunity to manage key accounts and ensure service excellence.

Client Details

The hiring organisation is a medium-sized service provider specialising in facilities management. They are well-established in the industry and focus on delivering tailored TFM solutions to their clients.

Description

Manage and develop client relationships to ensure satisfaction and retention. Oversee the delivery of facilities management services in line with client expectations. Monitor and report on contract performance to meet agreed KPIs and SLAs. Identify opportunities to enhance service delivery and optimise processes. Collaborate with internal teams to ensure seamless operations and client support. Prepare and present regular updates to clients and senior stakeholders. Manage budgets and ensure financial targets are met or exceeded. Resolve any client issues promptly and professionally.Profile

A successful Account Manager should have:

Previous experience in account management within the facilities management sector. Strong organisational skills with the ability to manage multiple priorities effectively. Proficiency in analysing data and preparing detailed reports. A results-oriented approach with a focus on client satisfaction and service quality. Excellent c...